Operations

Marty Ritson Regional Vice President Asia Pacific & Americas

Stefan Eriksson Regional Vice President Europe, Middle East, Africa & India

In every market, we consistently strive to deliver that “In Here, It’s Always Friday” feeling with a strong focus on quality execution, impeccable service, local flair, a commitment to protecting the Brand, and Guest satisfaction. Each region has a dedicated team of operations experts to support our franchise partners to operationally deliver the Brand and a winning Guest experience. We have specific training materials to support our management teams to deliver perfectly prepared Friday’s food and beverages. Ingrained in all of our operations and training excellence is the Friday’s Culture, which sets us apart from all other Casual Dining Restaurants. This is a key ingredient to our success and Guest satisfaction. As a franchisor, we are dedicated to supporting our franchise partners by analyzing each business in order to maximize sales and guest counts, manage margin improvement, increase profitability while instilling the Friday’s culture, and delivering the Friday’s Brand to our Guests.